Refund policy

As all our products are handmade, we do not have a return policy. Having said that, we want to ensure that you are happy with your purchase. There may be some situations that are beyond our control, for which we would definitely want to hear from you on hello@ilchipilchi.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately within 24 hours. If the item is defective, damaged or if you have receive the wrong item, please get in touch within 24 hours of receiving the package so we can evaluate the issue and make it right. You may write to us on hello@ilchipilchi.com.