Privacy policy

Last updated: September 2026

Ilchi Pilchi ("we," "us," "our") respects your privacy. This policy explains what information we collect when you visit or shop at ilchipilchi.com, and how we use it.

Information We Collect

  • Contact and order details you give us directly: name, email, phone number, shipping and billing address, when you place an order or sign up for updates.
  • Payment information, processed securely by Razorpay (our payment partner) — we do not store your card or UPI details ourselves.
  • Browsing information, collected automatically via cookies: pages viewed, items added to cart, device and browser type. This helps the site function properly and helps us understand what parents are looking for.
  • Reviews and feedback you choose to submit, shown publicly via our review widget (Judge.me).

How We Use Your Information

  • To process and deliver your orders, including Cash on Delivery orders.
  • To send order updates and, if you've opted in, occasional emails about new products or offers (you can unsubscribe anytime).
  • To improve our site and product range based on how it's actually used.
  • To run advertising (for example on Meta/Instagram) so relevant parents discover Ilchi Pilchi — we don't sell your personal data to third parties.

Sharing Your Information
We share information only with the service providers who help us run the store: Shopify (our platform), Razorpay (payments), Judge.me (reviews), and delivery/logistics partners fulfilling your order. Each handles your data under their own privacy commitments.

Children's Privacy
Our products are for children, but our website and checkout are intended for use by parents and guardians, not children directly. We do not knowingly collect personal information from children browsing the site.

Your Rights
You can ask us to access, correct, or delete the personal information we hold about you at any time by emailing hello@ilchipilchi.com.

Data Retention & Security
We keep your information only as long as needed to fulfil orders and meet legal requirements, and we take reasonable steps to protect it — though no online system is ever 100% secure.

Changes to This Policy
We may update this policy occasionally; the "Last updated" date above will reflect the latest version.

Contact
Questions about this policy? Email us at hello@ilchipilchi.com or write to us at Saint Francis Road, Bandra West, Mumbai 400050, India.